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Privacy policy and cookies

This privacy policy sets out how Wharfedale Property Management Ltd (WPM), as managing agents of the Thorp Arch Estate (Estate), uses and protects any information that you give when you use this website for the Thorp Arch Estate and when contacting WPM.

WPM is located at the Estate Office, Thorp Arch Estate and manages the Estate on behalf of the Trustees of Patrizia Hanover Property Unit Trust (PHPUT). WPM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or when contacting us, then you can be assured that it will only be used in accordance with this privacy policy.

WPM may change this policy time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy includes details on:
  • The categories of personal data that we control or process;
  • The lawful basis for processing personal data;
  • Individual’s rights;
  • Cookies;
  • Security arrangements;
  • Data Sharing;
  • Retention periods;
  • Data Controller information

This privacy policy is consistent with the provisions of General Data Protection Regulations (effective 25 May 2018). This policy was last updated in May 2018.

Personal data categories


We may process personal data about our client’s prospective tenants, their tenants, contractors, sub-contractors, suppliers, consultants on our database. The data may include: names; titles; email addresses; photographic ID; utility bills; phone numbers; and other business contact information. The data may be used for: providing details of property matching the prospective tenant requirements; offering new properties that may become available from time to time; administering and developing our business relationships compliance with laws and regulations; quality and risk management; and/or performing business analysis for management purposes.


We maintain security camera surveillance on the Estate and display “CCTV in Operation” signs to that effect. All images are stored securely and only accessible by pre-determined personnel.

Office Visitors

We require visitors to the Estate Office to sign in at the Estate Office and keep a log for a short period of time. Such records are stored securely and only accessible by specified personnel to carry out visitor research.

Contractors Working on the Estate

We require all Contractors working on the Estate to sign in at the Estate Office where they are provided with a copy of the Estate Health & Safety Notice and information relating to the site history. We keep this log as a record of who has carried works and when works have been carried out on the Estate. Such works are often carried out by sub-contractors for utility companies. Such records are stored securely and only accessible by specified personnel.

Other who contact WPM

Where an individual contacts us with a query, comment, or complaint personal details will be obtained by the person taking that enquiry and only used for the purposes of responding to that enquiry.

Website and internet

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Individuals rights

As an individual you have rights under certain circumstances to: access your personal data; have it amended; ported to you; erased; complain to us or a regulatory body; and withdraw consent for processing. You can access the personal information we hold about you. To do so please contact us by email at

Cookies and non-personally identifiable information

What is a cookie?

A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. Cookies may store user preferences and other information, and can be used to gather anonymous analytics that help improve websites based on how people use them. Most browsers accept cookies automatically. You can erase or block cookies from your device if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly, or as fast, or at all if you set your browser not to accept cookies.

How we use cookies?

When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. The collection of this information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site.

You cannot be identified from the information collected in this way on its own and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use and to improve the Site.

If you are required to log into the Site, the Site will also use a Session token and a Security token to allow you to access the secure areas of the website. These cookies are classified as strictly necessary and are essential in order to enable you to move around the secure area and use its features.

The Site may also use cookies that allow the website to remember the choices you make and provide enhanced, more personal features, such as remembering changes you have made to text size.

Please visit our Cookies page for more information on cookies.

You can also visit or the ICO website if you require further information regarding the legislation on cookies.


We have a framework of policies, procedures and training in place covering data protection and security and periodically review the appropriateness of the measures we have in place to keep the data we hold secure.

Data Sharing

We only share data where permitted to do so by law. We treat all data in such circumstances consistently with our privacy policy. Your data may be transferred to consultants working for RHPUT to provide you with information you request or to fulfil their contract with you. It may also be shared with third parties organisations that provide applications/functionality for IT services and administrative functions; third party organisations that otherwise assist us and RHPUT in providing goods, services or information; and potentially regulators, auditors and law enforcement agencies as required by law and regulation.

Data retention

We retain personal data processed or controlled by us for as long as is considered necessary in relation to the purpose for which it was collected. Personal data may be held for longer periods where required by law or regulation and in order to establish, exercise or defend our legal rights. As a general rule we archive for a period of up to 10 years.

Data controller

If you have any queries regarding this policy please contact the Data Protection Officer: Wharfedale Property Management Ltd, The Estate Office, Thorp Arch Estate, Wetherby, LS23 7FZ.